Privacy Policy
The following discloses our information gathering and dissemination practices for this website and/or its associated services. Last updated on September 1, 2021.
General Privacy Statement
Crow Creative believes in being transparent about our practices, which is why a detailed Privacy Policy is provided to explain how information is gathered, used and protected.
By visiting the Crow Creative website, you are accepting the terms of this Privacy Policy. Any external links to other websites are clearly identifiable as such, and Crow Creative is not responsible for the content or the privacy policies of these other websites.
The crowcreative.ca website does not automatically gather any personal information from you, such as your name, phone number, or email address. This information is only obtained if you provide it voluntarily via email, through an online form or using the social sharing buttons.
Who am I: Crow Creative is run and operated by designer and artist Julie Hopkins in Toronto, Ontario, Canada. If you have any questions or concerns, I can be contacted at admin@crowcreative.ca. I will try to respond to you within 30 days of receipt of your correspondence.
Current policy published: September 1, 2021.
Your Data
What we collect and store
Depending on which services you choose to use, Crow Creative may require additional information, such as billing and payment information (including billing address, telephone number, credit card information), e-mail address, items ordered, payment type and physical postal address. Crow Creative will not disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.
Crow Creative automatically receives and records some information from your browser or your mobile device when you visit the Site, such as your IP address or unique device identifier, cookies and data about which pages you visit on the crowcreative.ca website. This information helps to analyze and understand how the website works for visitors, to keep track of the cart contents while browsing and to provide a better experience.
While you visit the website, Crow Creative will track:
- Products you’ve viewed: this is used to, for example, show you products you’ve recently viewed.
- Location, IP address and browser type: this information is used for purposes like estimating taxes and shipping.
- Shipping address: the Site will ask you to enter this so it can, for instance, estimate shipping before you place an order, and send you the order!
- Cookies are also used to keep track of cart contents while you’re browsing the Siite.
Crow Creative uses the information described in this policy to provide and improve our services and products, for billing and payments, for identification and authentication, to contacting interested parties, and for general research and aggregate reporting.
Server Logs & Searches
Crow Creative and/or our Information Service Provider(s) (ISP) may log IP addresses to help diagnose problems with our server, administer the website and protect against potential internet-based attacks on this website or their facilities. While the website does not link IP addresses to anything that is personally identifiable, these logs capture aggregate, generic, non-personal identifying information about visitors such as:
- The Internet domain and Internet Protocol (“IP”) address from which you access our websites;
- The type of browser and operating system used;
- The date and time you access our websites;
- The uniform resource locator (URL) of the pages you visit;
- If you linked to one of our websites from another website, the address of that website; and
- Your general geographic location.
All searches performed using the internal site search are logged in the database, including the following information: the search query, the number of hits found, user ID for users who are logged in, date and time and the IP address. The IP address is stored for security and auditing purposes. The search logs are stored indefinitely.
Cookies
Cookies are files or pieces of information that can be stored on your computer (or on other devices with internet access, such as a smartphone or tablet) when you visit the website. The cookie identifies your browser and will not let a website know any personal information about you, such as your name and address. We use cookies to optimize the website for speed, performance and to better tailor the website and products to your interests and needs. Cookies are used to improve your future interactions and sessions on our website.
The crowcreative.ca website uses cookies to:
- Optimize the website, so it’s quick and easy to use.
- Monitor website usage and improve the operation and performance of our website to make them easier and more convenient to use; for example, cookies help us remember who you are through your browser settings so that we can offer and provide more personalized services (e.g., language preference).
- Measure aggregate user traffic and demographic statistics related to the website (e.g. number of users, average time spent, type of device, operating system and similar statistics). This information helps us to better understand when to update, change or improve services.
- Diagnose and debug technical errors.
- Defend the website from abuse and technical attacks.
- Save passwords and preferences for you so that you will not have to re-enter them the next time you visit a website. Registered members need a cookie to be able to log in.
- If you have an account and you log in to this website, a temporary cookie is set to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. We will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks.
- If you edit or publish on this website, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
- If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
See our Cookie Policy for more details on the cookies being utilized.
Managing Cookies
You can change your web browser’s settings to reflect your cookie preferences. Each browser is a little different, but usually these settings are under the “options” or “preferences” menu. You may delete these cookies whenever you wish. If you are concerned about the use of cookies, then you can refer to the help information in your browser software (Firefox, Chrome – Desktop & Mobile and Safari – Desktop & Mobile) for information on how to disable, delete and manage cookies.
Please note that if you reject or block all cookies in your browser settings, you will not be able to take full advantage of Crow Creative’s services as some cookies are necessary for the site to function properly.
Use of your mailing and/or e-mail addresses
When voluntarily providing information via e-mail or through an online form on the Crow Creative website, your personal information is only used for the stated purposes for which it was collected, unless you provide consent otherwise. Your personal information will only be disclosed to or accessed by Crow Creative employees (or designated representative) with a need to know in relation to the purposes for which it was collected. Crow Creative will not sell or rent your personal information to any third parties. Crow Creative uses Mailchimp to manage and distribute e-mail newsletters, Google Analytics and social sharing buttons may collect more information than is described here and may have additional privacy requirements – See Google Analytics below for more information.
If you provide Crow Creative with your mailing address or e-mail, you may receive periodic mailings or e-mails from us with information about new programs or upcoming events, if you have given permission to be contacted. See ‘Opt-Out’ below for instructions on how to stop such correspondence and refer to the MailChimp section below for more information.
Crow Creative may release your personal information to a third-party in order to protect, establish, or exercise our legal rights or defend against legal claims; comply with a subpoena, court order, legal process, or other legal requirement; or when believed in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of Crow Creative’s Terms of Use. Crow Creative may disclose personally identifiable information to parties, as, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, Crow Creative may disclose a name, address, country, phone number, and e-mail address.
Customer & Member Profiles
You have control over the accuracy and completeness of information you provide. In order to respond to your questions, comments or requests, we request that you provide sufficient information to ensure that our response reaches you.
Payments and Paypal
Crow Creative accept payments through PayPal. Crow Creative does not collect or store enough information to charge your card itself. Your credit card data including number, expiry date and security pin are only entered and stored on Paypal. PayPal is PCI Compliant. Please see the PayPal Privacy Policy for more details.
When you checkout your order from crowcreative.ca you will be directed to paypal.com to process the payment. Once the purchase is complete, you will be returned to the Crow Creative’s website for payment confirmation. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
When you purchase from Crow Creative, you will be asked to provide information including your name, billing address, shipping address, e-mail address, phone number and optional account information like username and password. This information is used for purposes, such as, to:
- Send you information about your account and order.
- Respond to your requests and inquiries, including refunds and complaints.
- Process payments and prevent fraud.
- Set up your account for our online store.
- Comply with any legal obligations we have, such as calculating taxes.
- Improve our online store offerings.
- Send you marketing messages, if you choose to receive them.
If you create an account, Crow Creative will store your name, address, e-mail and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. Crow Creative regularly deletes order information from the crowcreative.ca web server, once the order has been completed and/or cancelled, on a bi-annual or yearly basis. We will store order information on a local computer for 7 years for tax and accounting purposes. This includes your name, e-mail address and billing and shipping addresses.
What Crow Creative shares with others
Crow Creative shares information with third parties who help us provide orders and store services to you:
Google Analytics
Crow Creative uses Google Analytics, a web analytics service provided by Google Inc. Crow Creative uses this information to help make the website more useful by learning about the number of visitors and by monitoring traffic patterns and the types of technology visitors use. Information about specific individuals and their visits is not tracked or recorded. This analytics measurement tool uses “session” and “persistent” cookies to collect standard internet log information and to track visitor behaviour information in an anonymous form.
The information generated by the cookies about your use of the website is transmitted to Google. No personal, identifying information is recorded or provided to Google. Google Analytics on this website is set to Anonymize IP Addresses – For example, an IP address of 12.214.31.144 would be changed to 12.214.31.0. This feature is designed to assist us in complying with recommendations from local data protection authorities and legal regulations like the GDPR , which may prevent the storage of full IP address information. This anonymous information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity. The aggregate data and statistical reports are used only to help make the wesite more useful to visitors and are made available only to designated staff who require this information to perform their duties. For further information about Google Analytics, please refer to Google Analytics Privacy Policy.
If you wish, you may opt out of being tracked by Google Analytics by disabling or refusing the cookies; by using the Google Analytics Opt-Out Browser Add-On. Disabling Google Analytics will still permit you to access comparable information or services from our website. For tips and advice on staying safe and managing your data online, visit the Google Safety Center.
If you have never disabled the session cookie option, it should be enabled by default. To disable cookies or JavaScript, please refer to your browser’s instruction guide – see links under Managing Cookies above.
Comments & Contact Forms
Crow Creative regularly deletes form submissions from the web server when question and comments have been addressed. Visitor comment or form submissions may be checked through an automated spam detection service. As a result, your personal information may transfer to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. When visitors leave comments on the site we collect the data shown in the comments form and also the visitor’s IP address and browser user agent string to help spam detection. Our forms may use reCAPTCHA, a service offered by Google that protects the website from spam and abuse. Please view Google Privacy Policy for more details.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Embedded content from other websites
Articles on this site may include embedded content (e.g. YouTube or Vimeo videos). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. Please review the Privacy Policies for YouTube and Vimeo for more detailed information.
Font Awesome Icons
Font Awesome is a collection of web-based icons. This library is completely free either for personal or commercial use. Crowcreative.ca uses Font Awesome icons that are published through a content delivery network. For further information please see Font Awesome’s privacy policy.
Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. If your browser does not support web fonts, a standard font is used by your computer.
Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.
MailChimp
Crow Creative uses MailChimp to manage and distribute e-mail newsletters that contain news about our activities including upcoming events, product sales, limited edition and latest releases. When you subscribe to the e-mail newsletter, the information you provide is accessible only by Crow Creative employees (or designated representatives) and MailChimp. Please refer to MailChimp Privacy Policies, which outlines how your information is stored and accessed, and used by MailChimp as part of its services independently of Crow Creative.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Social Media
Crow Creative uses social media share functionality and third-party websites. We use those third-party services to interact with visitors and to build our community on social media. We also uses these third-party services to measure the number of visitors to our website, to interact with visitors on the site, and to make our website more useful to visitors.
If you click on the social media icon links under the heading ‘Stay Connected’ you will be directed to the corresponding social media profile for Crow Creative. All other social media links on the crowcreative.ca website will direct you to login into your social media account in order to share the content from the crowcreative.ca website.
In such cases, the third-party application may request an e-mail address, username, password, internet protocol (IP) address, and geographic location for account registration or sign-in purposes. Crow Creative does not use those third-party websites or services to collect personal information from individuals. Any personal information collected by the third-party website will not be stored or transmitted by Crow Creative. Crow Creative has no control over or access to specific login information or any other sensitive personal information provide to third-party websites.
The crowcreative.ca website contains functions of the Instagram service. This enables Instagram to receive information that you have visited our site from your IP address. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA.
If you are logged into your Instagram account, you can click the Instagram button to link the content of our pages with your Instagram profile. This means that Instagram can associate visits to our pages with your user account. As the provider of this website, we expressly point out that we receive no information on the content of the transmitted data or its use by Instagram. For more information, see the Instagram Privacy Policy: https://instagram.com/about/legal/privacy/.
When you visit the crowcreative.ca and click on a social share button on a product page, musings/blog page or gallery page a direct connection between your browser and the Facebook server is established via the plugin. This enables Facebook to receive information that you have visited the Crow Creative website from your IP address. These features are provided by Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. For an overview of Facebook plugins, see https://developers.facebook.com/docs/plugins/.
If you click on the Facebook “Like button” while you are logged into your Facebook account, you can link the content of this website to your Facebook profile. This allows Facebook to associate visits to this website with your user account. Please note that, as the operator of this site, I have no knowledge of the content of the data transmitted to Facebook or of how Facebook uses these data. For more information, please see Facebook’s privacy policy at https://www.facebook.com/about/privacy. If you do not want Facebook to associate your visit to our site with your Facebook account, please log out of your Facebook account.
Our website contains the social share functionality on select pages that is integrated with the Pinterest service. These functions are offered by Pinterest Inc., 651 Brannan Street, San Francisco, CA 94103, USA. If you are logged into your Pinterest account, you can click the Pinterest button to link the content of this websites pages with your Pinterest profile. This means that Pinterest can associate visits to this websites pages with your user account. As the provider of this website, we expressly point out that we receive no information on the content of the transmitted data or its use by Pinterest. For more information, see the Pinterest Privacy Policy: hhttps://policy.pinterest.com/en/privacy-policy
YouTube
When you visit Crow Creative and click on the watch in YouTube link/icon in an embedded Youtube video you will be directed to YouTube. This enables YouTube to receive information that you have visited this website site from your IP address. YouTube is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. Further information about handling user data can be found under the YouTube policies.
Vimeo
Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.
If you visit one of our pages featuring a Vimeo embedded video, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored. If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account. For more information on how to handle user data, please refer to the Vimeo Privacy Policy at https://vimeo.com/privacy.
How long your data is retained on crowcreative.ca
If you order artwork or merchandise or fill out the general contact form or newsletter signup form, the form data and its metadata are retained indefinitely. This is so we can recognize, approve and follow-up automatically. All orders and form data is regularly (bi-annual or annual basis) deleted from the web servers.
For users that register on our website we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments or questions, you can request to receive an exported file of the personal data that is held about you, including any data you have provided to Crow Creative. You can also request that any personal data held about you be erased. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Opting Out
Crow Creative uses MailChimp as a service for managing subscription services. Participants in crowcreative.ca subscription services who no longer wish to receive such information can opt out by clicking the “Unsubscribe” option at the bottom of e-mail correspondence sent by crowcreative.ca. At any time, subscribers may review, update or delete their submitted personally identifiable information by clicking “update subscription preferences” at the bottom of email correspondence sent by Julie Hopkins at crowcreative.ca, which will redirect you to the MailChimp website.
Crow Creative may release your personal information to a third-party in order to protect, establish, or exercise our legal rights or defend against legal claims; comply with a subpoena, court order, legal process, or other legal requirement; or when believed, in good faith, that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of Crow Creative’s Terms of Use. Crow Creative may disclose personally identifiable information to parties, as is believed necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, Crow Creative may disclose a name, address, country, phone number, and e-mail address.
Copyright/Permission to reproduce
The material on the website is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission. Please review our Terms of Use for more detailed information.
Links
This website contains links to other websites pertaining to our partners, organizations that complement our philosophy or those sites we feel generally add value to your visit to our site. We are not responsible for the content and the privacy practices of other websites. Please review our Terms of Use for more detailed information.
Other websites and services follow different rules regarding the use or disclosure of personal information. We encourage users of this website to be aware when they leave this website to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Inquiries
I welcome and value critique of, and dialogue about, this website, the services and the opinions as expressed in web-based and printed materials. If you have questions or concerns regarding the privacy or confidentiality of personal information, please feel free to contact us at admin@crowcreative.ca or mail us at PO Box 92013 Bridlewood Mall, 2900 Warden Avenue, Toronto, Canada, M1W 3Y8.
Security
How we protect your data
The importance of security for all personally identifiable information associated with our website visitors is of utmost concern to us. The crowcreative.ca website employs secure practices and methods to protect users and website data including the use of security plugins, monitoring, regular maintenance of the WordPress core, plugins and Themes and the removal of data from the web servers.
Crow Creative accepts credit card and PayPal payments using Paypal’s payment processing services on paypal.com. You will be directed to paypal.com from crowcreative.ca to process the payment. Once the purchase is complete, you will be returned to the Crow Creative’s website for payment confirmation. Please review Paypal’s User Agreement for more information on security and purchase protection.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Crow Creative can’t ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. It is important that you protect against unauthorized access of your account and information by choosing your password carefully, keeping your password and computer secure, and by signing out after using online services. Please review our Terms of Use for more detailed information.
Privacy Policy Changes
Crow Creative reserves the right to modify this privacy policy at any time, so please review it periodically. Crow Creative will communicate changes by posting a notice on the Site.